Internal EOI - Acting General Manager, Services

Flourish Australia has an exciting opportunity for a suitably qualified staff member to develop their career with us as an Acting General Manager, Services!

This is a closed-term full-time leave relief position, working Monday to Friday (with some on-call responsibilities), commencing 5 October 2026 and ending on 30 October 2026.

About this Opportunity

As the General Manager, Services, you will lead the delivery and growth of high quality, person-led, trauma- informed, recovery-oriented mental health services. The General Manager, Services has an important role in helping lead Flourish Australia’s sustainable growth in National Disability Insurance Scheme funded services, mental health government contracts and employment services.

In this role, you will:

• Providing expert advice to the COO and the Senior Leadership Team on matters relating to the efficient and effective delivery of recovery-based and trauma informed services within your area of responsibility.
• In conjunction with COO and the Senior Leadership Team manage direct services ensuring that measurement of outcomes and satisfaction for people with lived experience occurs routinely in all Flourish Australia services.
• Managing delivery of Flourish Australia mental health services in the areas specified, ensuring delivery of the highest possible levels of recovery-based services which are also in accordance with relevant regulations and funding agency standards and agreement
• Recruiting and supporting managers and other frontline staff to ensure that they are skilled and capable of delivering services to the required, professional standard
• Managing financial and physical resources effectively, ensuring that services are delivered within budget and timeframes
• Working with the COO, seek out and assess new and innovative work solutions to enhance the opportunities of accessing Flourish Australia's services and staff members.
• In conjunction with the Senior Leadership team, to expand Flourish Australia's services, including new expressions of interest and tenders for government funded programs and brokerage agreements with other non-government agencies.
• Ensure that services are timely, cost-effective, good quality and provide a range of accessible options for people with lived experience of mental health issues. Monitor effectiveness of services and satisfaction levels, and the achievement of service quality indicator targets, and respond promptly when change is needed

To find out more about the General Manager, Services role, please review the Position Description. 

Selection Criteria

Essential

1. Extensive experience in a mental health setting (at least 10-years), as demonstrated through senior previous appointments, service and study, and/or a diploma or degree in the behavioural sciences or a health-related discipline.
2. Strong, demonstrated leadership and change management skills.
3. Demonstrated commitment to human rights, mental health recovery and trauma informed supports in service delivery.
4. Demonstrated experience in being an influential and strategic thinker, analysing situations and issues, and identifying and evaluating options and developing innovative and creative solutions.
5. Demonstrated senior experience in the successful management of human, financial and other resources to deliver against government and commercial contracts, and funding agreements
6. Demonstrated experience in, and specialist knowledge related to employment services, managing commercial contracts, managing government contracts and delivering NDIS programs.
7. Excellent organisational skills and an ability to manage ambiguity and challenges of organisational decision-making.
8. Outstanding communication, influencing and negotiating skills with an ability to communicate clearly, sensitively and convincingly with diverse audiences to achieve a common understanding and promote desired ends.

For further information, please contact James Herbertson, General Manager, Services. E: james.herbertson@flourishaustralia.org.au (please do not email applications).

The Benefits

Flourish Australia recognises and values its people as demonstrated through our Employee Value Proposition offerings:

• Tax-Free Salary Packaging up to $15,900 p.a. + additional $2,650 for entertainment benefits such as meals and holiday accommodation through SmartSalary 
• Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave + Flourish Australia Day + paid primary carer parental leave
• Opportunities for professional development and training such as Mental Health First Aid, & ASIST – further information found on the L&D Hub!
• Monthly reflective practice & career development through annual performance agreements
• Access to our Employee Assistance Program, Sonder, for free, confidential well-being support
• Workplace Community Groups such as our Rainbow Network for LGBTQ+ staff members & allies and YarnUp for Aboriginal and Torres Strait Islander staff members
• Personal fleet pricing discounts with our preferred automotive supplier & access to novated leasing 
• Employee discounts program through Flourishing Well at over 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)
• Quarterly Reward and Recognition Awards

How to Apply

To apply for this position, please complete the questions asked. You will then be required to attach a copy of your resume on the following page. We encourage you to have your resume up-to-date and available before you commence your application.

Please note that we may speak with your current Manager regarding your application. Please also ensure that the People and Culture team have all relevant certificates and training attendance recorded on your P&C file as this may be referenced as part of the selection process.